Refund policy
Refund policy for Ibn Miyeta Group subscriptions.
Clear, subscription-friendly refund conditions — processed globally through our Merchant of Record partner.
Scope
This refund policy applies to subscription purchases of Ibn Miyeta Group SaaS products (including Orixa Invest, Queniom, Globo and Miyeta Protocol), sold and processed via our Merchant of Record partner.
14-day satisfaction period
For new individual subscriptions, you may request a full refund within 14 days of the initial purchase if the product does not meet your expectations. Please contact our support team from the email associated with your subscription.
Annual subscriptions
For annual subscriptions, refunds may be requested within 14 days of the initial charge. After that period, the subscription is non-refundable, but you may cancel at any time and retain access until the end of the current billing period.
Enterprise plans
Enterprise plans follow the refund and termination terms defined in their individual order form or master subscription agreement.
Processing
Approved refunds are processed by our Merchant of Record partner and returned to the original payment method within a period consistent with the payment method used (typically 5–10 business days).
How to request
Contact support@ibnmiyetagroup.com from the email address associated with your subscription. Include your order or subscription reference in your message.